Refund Policy
Clear guidelines on how failed orders and wallet refunds are handled on Xtreme Official.
1
Automatic Wallet Refund for Failed Orders
If an automated Mobile Legends diamond top-up order fails due to system error, out-of-stock API nodes, or game server maintenance, your paid amount is instantly refunded back to your account wallet balance.
2
Incorrect User ID Policy
Double-check your User ID and Zone ID prior to confirming checkout. Orders successfully delivered to an incorrect Player ID provided by the user cannot be recalled, transferred, or refunded.
3
Manual UPI Refund Assistance
If you made a direct UPI payment or wallet top-up that failed to credit after 15 minutes, submit your UTR number to customer support. Verified un-credited payments will be credited or refunded within 24 hours.
Have an order issue or need refund support?
Submit Refund Support Request
